JuLeeRei — Terms & Conditions

1. ACCEPTANCE OF THESE STORE TERMS

These Terms & Conditions apply to the Juleerei store and to any order you place with it. By placing an order, you accept these store terms. If you do not agree, do not place an order.

Juleerei is a store within the MITD Space Mall. These store terms cover your purchase: the products, pricing, shipping, and returns. They are in addition to the MITD Member Terms & Conditions, which cover your relationship with MITD, your account, and the platform itself. Different stores in the Space Mall may set different terms; the terms that apply to an order are those of the store you ordered from.

Where these store terms and the MITD Member Terms address the same subject: as to the sale, these store terms apply; as to your relationship with MITD and your account, the MITD Member Terms govern. Your use of the site is also subject to the MITD Privacy Policy and the MITD Community Guidelines.

2. USE OF THE SITE

You may use this site for lawful purposes only. You agree not to interfere with or disrupt the site's functionality, attempt to gain unauthorized access to the site or its systems, or use the site for fraudulent, harmful, or illegal activity. We may restrict or terminate access for any user who violates these terms.

3. PRODUCTS AND DESCRIPTIONS

Juleerei sells handmade jewelry, keychains, and accessories. Because these items are handmade, colors, sizes, finishes, and materials may vary slightly from the photographs shown, and each piece is individually made rather than mass produced. Product availability is subject to change, and we may modify or discontinue any product at any time.

Product descriptions are provided in good faith. We do not warrant that every description, photograph, or specification is free of error.

Sizing. Because every piece is made individually, sizing is not standardised the way it is for mass-produced jewelry. If fit matters for your purchase, contact us before you order and we will give you the measurements for that specific piece. We are happy to do this, and we would rather answer a question than process a return. Once you have ordered, we cannot accept a return because a piece does not fit — see Section 7.

4. PRICING AND PAYMENT

All prices are in U.S. dollars. Prices may change at any time without notice; the price that applies to your order is the price shown at checkout when you place it.

Accepted payment methods are shown at checkout. By completing a purchase you confirm that you are authorized to use the payment method and that the payment information you provided is accurate. Orders may be canceled if payment cannot be verified.

5. SHIPPING AND DELIVERY

We ship within the continental United States. Shipping rates and any free-shipping threshold are shown at checkout.

Every order is shipped fully insured.

Delivery timelines given at checkout are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, or an incorrect or incomplete address provided at checkout.

Title and risk of loss pass to you when we deliver the goods to the carrier. The insurance remedy described in Section 6 is provided in addition to that, as a matter of our own policy, and does not change when title or risk passes.

6. LOST OR DAMAGED IN TRANSIT

If your order arrives damaged, or is lost in the mail, you will receive a full refund once the shipping claim is completed and approved by the carrier.

To make a claim possible, you must:

• Keep all packaging, including the box, padding, and any labels
• Photograph the damaged product and the packaging as received
• Contact us within 7 days of delivery, or of the expected delivery date if the package never arrived

We file the claim with the carrier. Refunds under this section are issued after the carrier approves the claim. If the carrier denies the claim because packaging was discarded, photographs were not provided, or the claim was reported too late, we may be unable to refund.

Packages the carrier records as delivered are not covered for theft after delivery unless the carrier approves a claim.

7. RETURNS, EXCHANGES, AND REFUNDS

All returns must be authorized before you send anything back. You must contact us within 7 days of delivery to request a return.

What we accept. We accept returns where the item you received is faulty, is not the item you ordered, or is not as described. Items lost or damaged in transit are handled under Section 6, not this section.

What we do not accept. Because every piece is handmade and made individually, we do not accept returns for:

• Sizing or fit. Contact us before ordering for the measurements of the specific piece you want, as described in Section 3.
• Change of mind, including a piece you decided you no longer want, no longer like, or bought by mistake.
• Damage caused by misuse, improper handling, or ordinary wear from use.

Who pays return shipping. Where the return is because of our error — a faulty item, the wrong item, or an item not as described — we pay the return shipping and refund the item in full. Where we authorize a return for any other reason at our discretion, return shipping is paid by you and is not refunded, even where the item receives a 100% assessment.

We strongly recommend using a tracked service; returns that do not arrive cannot be refunded.

Items must be returned in the same condition in which they were received. All returned items are inspected upon arrival. As part of the inspection process, we photograph the item as received, including packaging, to document its condition.

If an item is returned damaged, dirty, stained, worn, altered, or otherwise not in its original condition, the refund will be reduced based on the item's condition and the cost of restoring or salvaging materials.

Refund reductions may include, but are not limited to:

• Cleaning fees for dirt, residue, or contaminants
• Repair fees for fixable damage
• Material-salvage deductions when only part of the item can be reused
• Non-salvageable determinations when the item cannot be restored or reused

Return Condition Scale. Returned items are evaluated against the following scale. The final refund percentage within each tier is determined by the item's condition and the actual cost of cleaning, repair, or salvage.

• Original condition — 100% refund. Clean, undamaged, unaltered, identical to shipped condition.
• Minor wear or cleanable condition — 85% to 95% refund. Light dirt, dust, or residue removable through standard cleaning. No structural damage. A cleaning deduction applies.
• Moderate damage or partial salvage — 40% to 70% refund. Noticeable damage (scratches, dents, bent components, broken findings) that can be repaired or partially salvaged. A repair or salvage deduction applies.
• Severe damage or non-salvageable condition — 0% to 25% refund. The item cannot be restored or reused (crushed, heavily stained, contaminated, or broken beyond repair). Only salvageable components, if any, are credited.

Return Assessment Notice. After inspection we issue a Return Assessment Notice, which includes the documented condition of the returned item, the photographs taken during inspection, any applicable deductions, and the final refund percentage and refund amount. This notice is stored with the order record and provided to you before the refund is issued.

Refund window. You have 5 business days from the date the Return Assessment Notice is sent to dispute the assessment. If no dispute is received within that window, the refund is issued automatically. If you dispute the assessment, the refund is paused while the dispute is reviewed, and we will complete that review and tell you the outcome within 10 business days.

Items returned in original, undamaged, clean condition receive a full refund of the product price.

We do not accept returns for damage caused by misuse, improper handling, or ordinary wear from use.

Digital counterparts. If your order included a digital counterpart, and the return is accepted, the associated digital counterpart will be removed from your MITD inventory once the refund is issued. This follows the MITD Digital Items Terms, under which a counterpart tied to a refunded or reversed purchase may be withheld or revoked. A counterpart cannot be retained separately from the purchase it accompanied.

Items lost or damaged in transit are handled under Section 6, not this section.

7A. ITEMS THAT CANNOT BE RETURNED

For health, safety, and product-integrity reasons, the following cannot be returned under any circumstances:

• Earrings — due to hygiene and contamination risk once worn or handled
• Custom or personalized items — including made-to-order pieces, custom bead selections, and engraved components
• Digital counterparts — these cannot be returned independently of the physical product they accompanied
• Final-sale items — as marked at checkout or in the product listing

These items are not eligible for refunds, exchanges, or partial credits. This does not affect Section 6: an item in these categories that arrives damaged, or is lost in transit, is still covered there.

7B. RETURN PACKAGING REQUIREMENTS

So that a return arrives safely and its condition can be assessed accurately, all authorized returns must:

• Use the original packaging where possible, including boxes, padding, and protective materials
• Where original packaging is unavailable, use equivalent protective packaging that prevents crushing, moisture exposure, and bead breakage
• Be securely wrapped so the item cannot move in transit
• Include the Return Authorization (RMA) number provided when your return was approved

A return that arrives damaged because of insufficient packaging is assessed under the Return Condition Scale on the condition in which it arrives, and may be assessed as non-salvageable.

8. INTELLECTUAL PROPERTY

All content on this store — product photographs, descriptions, branding, logos, and designs — is the property of Juleerei and Dark Space Depot LLC, and is protected under U.S. copyright and trademark law. You may not copy, reproduce, or distribute this content, or use our branding or product images, without written permission.

Purchasing a product does not transfer any intellectual property rights in the design of that product.

9. PRIVACY

Information you provide at checkout is used to process, fulfill, and support your order, and to communicate with you about it. We do not sell customer data. We share it only with the service providers needed to complete your transaction, such as payment processors and shipping carriers.

How MITD collects, uses, and retains your information — including guest-checkout information and order records — is described in the MITD Privacy Policy, which applies to this store.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by Florida and U.S. law, Juleerei and Dark Space Depot LLC are not liable for indirect, incidental, or consequential damages; losses resulting from site downtime, errors, or interruptions; or damages arising from misuse of a product. Our total liability for any claim relating to an order will not exceed the amount you paid for the product in question.

Nothing in these terms limits any liability that cannot be limited under applicable law, including your rights under state consumer protection law.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Juleerei, Dark Space Depot LLC, and its owners and affiliates from claims, damages, liabilities, or expenses arising from your use of this site, your violation of these terms, or your infringement of any intellectual property rights.

12. GOVERNING LAW

These terms are governed by the laws of the State of Florida and the United States, without regard to conflict-of-laws principles. Disputes shall be resolved in the appropriate courts located in Florida.

13. CHANGES TO THESE TERMS

We may update these store terms at any time. When we do, we will update the version and effective date. The terms that apply to an order are the terms in effect when you placed it; changes do not apply retroactively to orders already placed.

14. CONTACT

Juleerei — Customer Support Contact form: https://juleerei.mitdverse.com/MITD/v5/store-contact.php Website: https://juleerei.mitdverse.com/